Terms and Conditions
To ensure availability, reserve early (average summer stay is 2 weeks and we fill up early!). We provide complimentary trip planning services to our guests. Check out http://www.alaskaadventuresjuneau.com for activities in the Juneau area. Be sure to plan your excursions early, many of these fill up early too!
All rates are in U.S. dollars. Add 17% room/sales tax and optional gratuity on nightly stays (tax waived on prepaid monthly rentals). All major credit cards, P.O., direct bill, airline and vouchers accepted. Check-in time is 4:00 p.m. and check-out time is 11:00 a.m. at all locations. Early bag drop & storage at the inn is welcome. All locations are strictly non-smoking and smoking at any property will incur a $500 remediation fee. Children over 12 are permitted at the inn and over 10 at the apartments. Younger children are permitted at the inn if the entire inn is reserved. Call for special situations.
Pearson's Pond inclusive rates (retail and certain web rates) include flexible self-serve breakfast, snacks, hospitality hour, yoga mats, business center, internet cable & wi-fi connectivity, hot tubs, sauna, boats, kayaks, bikes, assorted skis, binoculars, media library, games, BBQ, campfire & more. Each bedroom area has one queen bed, some living areas have a twin sofa bed. Twin rollaway beds are also available. Connecting rooms and off-site self-serve/self-cater 1 and 2 bedroom apartments are also available. Fedrooms/government & some special rates are self-catered, self-serviced and may incur additional fee for utilized services, such as internet, parking, food, gym, & recreation equipment, housekeeping, laundry, etc.
Inn Policies: Check-in at 4:00 p.m., check-out by 11:00 a.m. Strictly non-smoking property. Smoking in room or by building subject to $500 remediation fee. No pets. Children age 12+ okay at inn and 10+ at apartments. Younger children permitted if booking the entire inn. Standard FedRoom terms and conditions apply to FedRoom reservations. Government rates are self-serviced, self-catered, additional fees apply to some amenities. Two night minimum in summer, or single night surcharge applies. Call direct for single nights: 907-789-3772 or (888) 658-6328.
Room & Tour Reservation/Payment Terms: In summer a non-refundable deposit equal to 1 night’s stay plus tax for each room or 25% of the full reservation amount (whichever is greater) is required at time of reservation. Balance is due 30 days prior to arrival and non-refundable thereafter. Tours will be billed 30 days prior to arrival or at time of tour reservation dependent on tour operator requirements. Fedrooms balance is due upon arrival.
Room & Tour Changes:/Cancellations: Please tell us of any possible changes or cancellations ASAP, as it is difficult to rebook on less than 90 days notice. Travel insurance is strongly suggested (available on the web or from your local agent, and may cover a variety of concerns including illness, death, transportation, employment, natural disasters, etc. Cancellation/change notice must be made in writing at least 60 days and will incur a cancellation fee equal to the greater of: (1) 50% of the total reservation amount or (2) The amount of the first night’s stay plus tax. Additional tour operator cancellation fees may also be assessed, dependent on tour operator policies. Any change or cancellation made less than 60 days in advance is non-refundable and all reservation amounts will then be due in full. By making the reservation, you agree to these terms. If a reserved tour is cancelled by the tour operator or for weather or mechanical reasons a refund will be provided. Trip planning fees are non-refundable. Again, travel insurance is strongly suggested.
Wedding Reservation/Payment Terms and Changes/Cancellations: A non-refundable $500 “Save the Date” deposit is due when the reservation is made. Additional non-refundable deposits may be required based on amenities selected (i.e., professional photography, videography). The balance is due in full and becomes non-refundable 60 days prior to the arrival date. Any change or cancellation must be received more than 90 days prior to arrival and will incur a cancellation fee equal to 50% of the full reservation amount, plus the cost of all incurred expenses; including but not limited to purchased supplies, consultant time, and special services.
Minimum Stay in Spectacular Summer Season (May through September): A 2 night minimum stay is required at the inn (single night supplement available for $150) and a 6 night minimum stay is required at the apartments.
Extended Stays: Weekly, monthly and annual stay discounts are available and vary by duration and season. There is a $100 non-refundable cleaning fee charged for all apartment reservations. A la carte rates available for off-season per diem accounts. (Fedrooms excepted). Call for more information.